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General Terms and Conditions of Use


Welcome to the CRISTAL application (hereinafter “the Application”). By using the Application, you acknowledge having read, understood, and accepted, without limitation or reservation, this document (hereinafter “General Terms of Use” or “GTU”). You also agree to read the personal data and cookies charter [ Link] available on the App. Please note that if you visit other websites of the company TotalEnergies, other general conditions of use and personal data and cookies charters, or any other document relating to the protection of personal data, are applicable on these websites and we recommend that you consult them.

The companies of the TotalEnergies company have their own legal existence and have an independent legal personality. The Application publisher company (hereinafter “Application Publisher”) belongs to the company TotalEnergies. The terms “TotalEnergies”, “TotalEnergies company” and “Company” generally refer to TotalEnergies SE and/or all of its subsidiaries; a subsidiary being a company in which TotalEnergies SE directly or indirectly holds the majority of voting rights. Similarly, the terms “we”, “us”, “our” refer to the Publisher of the Application or any other company of the TotalEnergies company in general. It cannot be deduced from the simple use of these expressions any involvement of TotalEnergies SE, nor of any of its subsidiaries in the business or management of another company of the TotalEnergies company.

1. Legal Notice

Application Editor

TotalEnergies Marketing France, a company under French law with a capital of 390,553,839 euros having its registered office at 562 AVENUE DU PARC DE L’ILE 92000 Nanterre.
Registered in the Nanterre Trade and Companies Register under number: 531 680 445
E-mail address:
Telephone: 0970 808 651
Publication Director: MS/EUR/FR/SLF/LIV

Application Host

OVH, whose head office is located at 2 RUE KELLERMANN 59100 ROUBAIX.
Telephone: 1007

2. Use and commitments of the user

Each person who browses the Application (hereinafter “User”) of the Application declares to comply with the T&Cs and laws in force, in particular:
  • Have the skills and means necessary to access and use the Application;
  • Consent to the Publisher of the Application and its partners, where applicable, the right to make any use of the information provided (other than personal data);
  • Have verified that the computer configuration used does not contain any virus and that it is in perfect working order;
  • Keep confidential the access codes and passwords that the Publisher of the Application may transmit to the User and therefore be responsible for their use and security. The Application Publisher reserves the right to suspend access to the Application in the event of fraudulent use or attempted fraudulent use of this access.
Each User is personally and legally responsible for the content, words and information they share on the Application. He makes sure to provide exact, complete, sincere, unequivocal information and to ensure, as necessary, the update in case of modifications.

3. Intellectual Property


All information or documents (texts, images, animated or not, sounds, photos, know-how, products mentioned) contained in the Application as well as all the elements created for the Application and its general structure, are either the property of the ‘Editor of the Application or the company TotalEnergies, or are the subject of rights of use, reproduction and representation granted to the benefit of the latter. This information and elements are subject to copyright laws as soon as they are made available to the public on the Application. No license or right other than that of consulting the Application is granted to anyone with regard to intellectual property rights. The reproduction of information is authorized for the exclusive purposes of information for personal and private use. Any reproduction and any use of copies made for other purposes is expressly prohibited and subject to the prior and express authorization of the Publisher of the Application. In all cases, the authorized reproduction of the information must indicate the source and the adequate mention of ownership.

Distinctive signs

Unless otherwise stated, the corporate names, logos, products and brands mentioned on the Application are the property of the Publisher of the Application or of the company TotalEnergies, or are subject to usage rights, reproduction or representation which have been granted for their benefit. They cannot be used without the prior written authorization of the Application Publisher.

Data base

Any databases made available to you are the property of the Publisher of the Application, which has the status of database producer. You are prohibited from extracting or reusing a qualitatively or quantitatively substantial part of the databases, including for private purposes.

Photo credits – videos

Photo/video credits are available when hovering over the images/videos.

4. Hypertext links

Activating links

The Publisher of the Application formally declines all responsibility for the content of the websites to which it provides links. Please consult the general conditions of use and the personal data and cookies charter, or any other document relating to the protection of personal data, of these websites in order to understand their practices. The decision to activate the links belongs exclusively to the Users. The Application Publisher may modify or delete a link on the Application at any time.

Authorization of links

If you wish to create a hypertext link redirecting to the Application, you must obtain the prior written authorization of the Publisher of the Application using the contact details mentioned at the end of the T&Cs.

5. Warnings


The Information and recommendations available on the Application (hereinafter “Information”) are offered in good faith. They are believed to be correct at the time they are published on the Application. However, the Application Publisher does not guarantee the completeness and accuracy of this Information. You assume full risk of any credit you extend to them. This Information is provided to you on the condition that you or any other person who receives it can determine its interest for a specific purpose before using it. Under no circumstances will the Publisher of the Application be liable for any damages that may result from the credit granted to this Information or from its use. This Information should not be considered as recommendations for the use of information, products, procedures, equipment or formulations which would contradict any intellectual property right. The Publisher of the Application declines all responsibility, express or implied, if the use of this Information were to contravene an intellectual property right.

The Publisher of the Application, and any company of the TotalEnergies company categorically rejects any interpretation that would seek to assimilate the content of its websites to purchase offers or incitements to acquire shares or other listed or unlisted securities. of the Publisher of the Application or of any other company of the TotalEnergies company. No guarantee, express or implicit, is given as to the commercial nature of the Information provided, nor as to its suitability for a specific purpose, as well as with regard to the products to which reference is made in this Information. Under no circumstances does the Publisher of the Application undertake to update or correct the Information that will be disseminated on the Internet or on its web servers. The Application Publisher reserves the right to modify or correct the content of its websites at any time without notice.

The Publisher of the Application does not guarantee, without this list being exhaustive, that the Application operates without interruption and that the servers which give access to it and/or the third-party sites for which hypertext links appear do not contain viruses.

Forward-looking information and statements

The documents presented on the Application may contain forward-looking information about the Company (including objectives and trends), as well as forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, concerning in particular the financial situation , results of operations, activities and strategy of TotalEnergies.

The forward-looking information and statements contained in these documents are based on economic data and assumptions formulated in a given economic, competitive and regulatory context. They may prove to be inaccurate in the future and depend on risk factors likely to give rise to a significant difference between the actual results and those envisaged, such as in particular the variation in exchange rates, the price of petroleum products, the capacity of achieve cost reductions or efficiencies without undue disruption to operations, environmental regulatory considerations and general economic and financial conditions. Similarly, certain financial information is based on estimates, particularly when assessing the recoverable value of assets and the amounts of any asset impairments.

Neither TotalEnergies nor any of its affiliates assumes any commitment or responsibility to investors or any other stakeholder to update or revise, particularly as a result of new information and/or events future, all or part of the statements, forward-looking information, trends or objectives contained in these documents. Additional information concerning the factors, risks and uncertainties likely to have an effect on the Company’s financial results or activities is also available in the most updated versions of the Registration Document / Universal Registration Document filed in France with of the Autorité des marchés financiers and the annual report on form 20-F filed in the United States of America with the Securities and Exchange Commission (“SEC”).

6. Updates to the T&Cs and applicable law

The Publisher of the Application may update the T&Cs of the Application at any time. Consequently, the User is invited to regularly refer to the latest T&Cs in force available on the Application.

If one or more provisions of the T&Cs prove to be inapplicable or prohibited under public order regulations, the other provisions of the T&Cs not affected will remain applicable to the User to the extent permitted by such regulations.

The T&Cs are subject to French law and fall within the jurisdiction of the competent French courts.


For any question relating to the T&Cs of the Application, you can contact us at email  next :
or at the following mailing address:

TotalEnergies Marketing Services – TotalEnergies Marketing France
Direction SLF/LIV
562 Avenue du Parc de l’île, 9200 Nanterre – France

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