{"id":17055,"date":"2024-01-18T13:38:32","date_gmt":"2024-01-18T12:38:32","guid":{"rendered":"https:\/\/safetoload.com\/soporte-te\/"},"modified":"2024-01-19T14:28:07","modified_gmt":"2024-01-19T13:28:07","slug":"soporte-te","status":"publish","type":"page","link":"https:\/\/safetoload.com\/es\/soporte-te\/","title":{"rendered":"Soporte &#8211; TE"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17055\" class=\"elementor elementor-17055 elementor-4040\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66005bb elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"66005bb\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ff8442e\" data-id=\"ff8442e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0390f8a elementor-widget elementor-widget-image\" data-id=\"0390f8a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"67\" src=\"https:\/\/safetoload.com\/wp-content\/uploads\/2021\/10\/cropped-safetoload.logo_.horizontal.orange.v3-300x67.png\" class=\"attachment-medium size-medium wp-image-2402\" alt=\"\" srcset=\"https:\/\/safetoload.com\/wp-content\/uploads\/2021\/10\/cropped-safetoload.logo_.horizontal.orange.v3-300x67.png 300w, https:\/\/safetoload.com\/wp-content\/uploads\/2021\/10\/cropped-safetoload.logo_.horizontal.orange.v3-1024x229.png 1024w, https:\/\/safetoload.com\/wp-content\/uploads\/2021\/10\/cropped-safetoload.logo_.horizontal.orange.v3-768x172.png 768w, https:\/\/safetoload.com\/wp-content\/uploads\/2021\/10\/cropped-safetoload.logo_.horizontal.orange.v3-1536x343.png 1536w, https:\/\/safetoload.com\/wp-content\/uploads\/2021\/10\/cropped-safetoload.logo_.horizontal.orange.v3-200x45.png 200w, https:\/\/safetoload.com\/wp-content\/uploads\/2021\/10\/cropped-safetoload.logo_.horizontal.orange.v3.png 1561w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6309b69\" data-id=\"6309b69\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3dd4528 elementor-widget elementor-widget-heading\" data-id=\"3dd4528\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">SOPORTE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-39385d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39385d6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f42dce8\" data-id=\"f42dce8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f088194 elementor-widget elementor-widget-heading\" data-id=\"f088194\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CREACI\u00d3N DE UN TICKET DE ASISTENCIA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d22de39 elementor-widget elementor-widget-text-editor\" data-id=\"d22de39\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Haga clic en el siguiente enlace: https: <a href=\"https:\/\/itsm.hubtotal.net\/sp?id=index\" target=\"_blank\" rel=\"noopener\">\/\/itsm.hubtotal.net\/sp?id=index<\/a><\/p>\n<p>Haga clic en <strong>Solicitudes<\/strong> y <strong>elija el <\/strong><span style=\"font-style: inherit; font-weight: inherit;\"><strong>tipo de ticket<\/strong> quedesea crear<\/span>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1374061 elementor-widget elementor-widget-image\" data-id=\"1374061\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"161\" src=\"https:\/\/safetoload.com\/wp-content\/uploads\/2023\/02\/capt.demande-ticket-768x161.jpg\" class=\"attachment-medium_large size-medium_large wp-image-4046\" alt=\"Capture du site d&#039;assistance de TE - Demande\" srcset=\"https:\/\/safetoload.com\/wp-content\/uploads\/2023\/02\/capt.demande-ticket-768x161.jpg 768w, https:\/\/safetoload.com\/wp-content\/uploads\/2023\/02\/capt.demande-ticket-300x63.jpg 300w, https:\/\/safetoload.com\/wp-content\/uploads\/2023\/02\/capt.demande-ticket.jpg 915w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98e609f elementor-widget elementor-widget-text-editor\" data-id=\"98e609f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El bot\u00f3n \u00abSolicitudes\u00bb se encuentra en la parte superior izquierda de la pantalla<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4b8cf8 elementor-widget elementor-widget-image\" data-id=\"e4b8cf8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"247\" src=\"https:\/\/safetoload.com\/wp-content\/uploads\/2023\/02\/capt.type-ticket-768x247.jpg\" class=\"attachment-medium_large size-medium_large wp-image-4049\" alt=\"Capture du site d&#039;assistance de TE - Type de ticket\" srcset=\"https:\/\/safetoload.com\/wp-content\/uploads\/2023\/02\/capt.type-ticket-768x247.jpg 768w, https:\/\/safetoload.com\/wp-content\/uploads\/2023\/02\/capt.type-ticket-300x97.jpg 300w, https:\/\/safetoload.com\/wp-content\/uploads\/2023\/02\/capt.type-ticket.jpg 945w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5e5dca elementor-widget elementor-widget-text-editor\" data-id=\"d5e5dca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hay varios tipos de solicitudes a su disposici\u00f3n<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c550efa elementor-widget elementor-widget-text-editor\" data-id=\"c550efa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Complete todos los campos del formulario.<br \/>Se mostrar\u00e1 una nueva pantalla con el n\u00famero del ticket que acaba de crear, que comienza con <span style=\"font-weight: bold;\">\u00abCHG\u00bb<\/span>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9665ee elementor-widget elementor-widget-heading\" data-id=\"a9665ee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">CICLO DE VIDA DE UN TICKET DE ASISTENCIA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e1c6d5 elementor-widget elementor-widget-image\" data-id=\"9e1c6d5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/safetoload.com\/wp-content\/uploads\/elementor\/thumbs\/support.cycle-vie-ticket-assistance.te_-1-q1m6qpz7x4mq2oc22uvo04dvz52tggtkfwurn9kt28.png\" title=\"support.cycle-vie-ticket-assistance.te\" alt=\"Sch\u00e9ma du cycle de vie d&#039;un ticket d&#039;assistance\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f443cce elementor-align-center elementor-widget elementor-widget-button\" data-id=\"f443cce\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl\" href=\"https:\/\/safetoload.com\/wp-content\/uploads\/2023\/02\/Support.SafeToLoad.fra_.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">M\u00e1s informaci\u00f3n sobre los tickets de asistencia<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SOPORTE CREACI\u00d3N DE UN TICKET DE ASISTENCIA Haga clic en el siguiente enlace: https: \/\/itsm.hubtotal.net\/sp?id=index Haga clic en Solicitudes y elija el tipo de ticket quedesea crear. 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